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Terms and Conditions


Order acceptance and the completion of the contract between you and Zoom Direct will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy. Non-acceptance of an order may be a result of one of the following:

  1. The product you ordered being unavailable from stock
  2. Our inability to obtain authorisation for your payment
  3. The identification of a pricing or product description error
  4. You not meeting the eligibility to order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by our Customer Services Representatives

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish provided you exercise your right no longer than seven working days after the day on which you receive the products. 
If you wish to exercise your right to cancel this contract prior to order despatch, please email customer services. If your order has already been despatched please follow the procedure set out in Refund & Returns.

Website Content

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep all website content as up to date as possible, the information, offers and including product descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. We reserve the right to change prices and withdaw offers at any time.


All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. 
All prices displayed on this site are in GBP Sterling.
Full payment must be paid in advance of any item being shipped.

Price Matching

We may choose to advertise that we will price match on certain products, if we do we will only price match what we consider to be reputable companies and suitable proof must be shown before we match any price, the validity of the reputable companies and proof will be accepted at our discretion only and we reserve the right to withdraw the offer at any time.

Free Gifts

We may advertise free gift offers when purchasing certain items, these free gifts are only available while stocks last, if stocks do run out we reserve the right to offer an alternative free gift as a replacement which may not be to the value originally advertised.


Student Discounts and vouchers

1. All student discounts and promotional code vouchers are for personal use only 

2. Purchases must be for individual use only and not for groups

3. Any offer may be removed or amended at any time. 

4. Zoom Direct reserves the right to refuse to ship and cancel an order where it believes the offer is being misused.

5. All student discounts and promotional code vouchers are for use by students enrolled in a course.

6. Students may be asked to provide proof they are enrolled on a course

7. Zoom Direct reserve the right to withdraw or cancel any of its vouchers, offers and promotional codes at any time.

9. Student Beans voucher code expires 31 March 2014.


The Waste Electrical and Electronic Equipment (WEEE) Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. 

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Zoom Direct sells under the WEEE regulations we have Electrical or Electronic Equipment (EEE) for sale to end-users in the UK through our retail facilities via the internet therefore offer the service below to comply with WEEE regulations. 

As a retailer of household EEE we: Facilitate the take-back of household WEEE free of charge from our customers to be returned to us at Zoom Direct. Customers buying WEEE goods over the internet can return their WEEE to us at Zoom Direct free charge as long as the products are equivalent. However if you require this service you must inform us on the number above on the sale of the item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Refusal of Transaction

We reserve the right to withdraw any products or special offer discounts from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product or special offer from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. We reserve the right to end special offers or discounts early for any reason.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  1. Register by providing your real name, phone number, e-mail address, payment details and other requested information
  2. Be over 18 years of age
  3. Stipulate a delivery address in the United Kingdom. (Please note that PO box numbers, hotels and accommodation addresses are not acceptable)
  4. Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

There is nothing in these Terms and Conditions that will effect your statutory rights.

Zoom Direct is a trading name of Executive Retail Limited

Zoom Direct Stationery
Unit 2 Station Approach, Windmill Lane, Hertfordshire, EN8 9AQ

Company registration number: 03124352
VAT registration number: 994406094