If you need to be refunded for whatever reason, the refund will be made back to the card the initial payment was made. If an item that has been purchased in a sale, or promotion, has been returned the amount to be refunded will be the purchase price and not the current sale price.
If you wish to cancel an order please contact us as soon as possible as we may have already packaged your order and arrangements may have been made for it to be sent out to you. If your order has left our warehouse and is in transit, you will be required to still take delivery of this parcel and to return it to us as described in the items not wanted section as we cannot re-route parcels that are in transit.
Items Not Wanted
If you do not like or do not want the item you have ordered, no problem, simply return the items to us within 7 days of delivery. Your returns number will be to add an R in front of your order number. The item and packaging must be in perfect condition for resale to qualify for a refund. No shipping costs will be refunded in this case and your refund will be made usually straight away but no later than 14 days of safe return.
Items Damaged In Transit
All items are checked thoroughly for faults and damages before packing. All items must be inspected upon delivery as damages must be reported within 24 hours.
If your items are found to be damaged upon receipt please contact us and we will send details as to how to email us a digital picture of the damage as this may avoid the item having to be collected or if an insurance claim has to be made all packaging must be retained for inspection also. Once the damage has been confirmed, we will send a replacement item. If any of the items that we give away free of charge are damaged in transit we will not be able to replace them.
If your purchased items are found to be faulty please email us immediately at please contact us, as faulty items must be reported within 72 hours of delivery. You will be required to return the item to us and we will send it off to the manufacturer for inspection. If the item is deemed to be faulty by the manufacturer we will replace the item or refund the item in full along with all postage costs incurred, please retain the return postage receipt as proof of cost incurred and ensure the packaging and insurance is sufficient for the return journey.
Items Sent In Error
If the item(s) you have received are not what you have ordered please contact us as soon as possible and we will arrange to get them collected. If upon return these items have been mistreated, damaged, opened, used or inadequate packaging for the return used you may be charged for them so please be sure to package them sufficiently for the return. Upon safe receipt we will dispatch the correct items to you.
In all return cases please make sure sufficient insurance and packaging is used on all returned items, as all goods remain your responsibility until received safely back to us regardless of the reason they are being returned. If returned goods are not sufficiently packaged and as a result are damaged on return these items will be charged for in full.
Nothing described in our Refunds and Returns will affect your statutory rights.
Our Returns Address is:
15 Ipswich Street,
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