Zoom Direct Delivery Information

All of our items are in stock unless stated as being out of stock, we try in most cases to despatch orders received before 2pm the same day, after 2pm they will be despatched the next working day.

Delivery Cost?

Our delivery charges are based on weight and size and can be from as little as £1.95 inclusive of VAT, delivered to the UK mainland.

The Free Delivery offer is for orders of over £50 in total and is for UK mainland deliveries only.

We cannot deliver to P.O. Box or BFPO addresses, if a parcel is returned to us because a PO Box address has been entered the full return costs and redelivery will be charged.

Delivery?

We aim to dispatch goods on the next working day of receipt of your order. However during busy periods and public holidays deliveries may take longer. If you have not received your order within 7 days please contact our customer service team through our contact form on the website.

Please note that our phone lines get very busy during busy periods so we would advise to send an email through our site and our customer services team will respond as quickly as possible.

We take all payments immeditaley as we dont store any card details on our system for added security reasons and we only sell what is in stock so your order will normally be despatched by the next working day at the latest.

Who is our courier?

Any order with a total weight of over 2kg will go by courier, the courier will be dependent of who is operating the best service at the time and will require a signature on delivery.

Any order under 2kg will be despatched by Royal Mail and in some cases will require a signature on delivery. 

Overseas Customers?

The shipping costs are worked out automatically depending on the volumetric weight of the parcel that is to be shipped, please select your delivery country at the basket stage and the shipping costs will be applied accordingly.

VAT is charged at the current rate for all sales to EU countries. UK VAT is removed for all sales to Non EU countries as you may be charged VAT at your local rate upon delivery, this will be shown when your country is selected within your shopping basket.

We reserve the right to amend shipping costs once an order is placed if they are deemed by us to be incorrect by error of our system.